It all starts with asking…"Why"?

People in medicine are trained to treat the cause, not the symptoms. Prescribing drugs for abdominal pain in lieu of removing an inflamed appendix is not how a good doctor should treat a patient. Yes, they’re hurting, but why are they hurting?

The same is true throughout business.
Why did ‘x’ not happen?
Accepting a service failure “just because” …Read More