Privacy Notice

Last updated and effective: January 29, 2025

This Privacy Notice describes how Flex Logistics collects, uses, discloses, and safeguards your personal information. This Privacy Notice also explains the rights and choices you may have related to your personal information. 

Information We Collect

We collect information about you in a variety of ways. For example, we collect information :

  • Directly from you, such as when you register for an account or contact us. 
  • Automatically, such as through cookies, server logs, and other tools on our website. 
  • From other sources, such as our affiliates, vendors, social media, publicly available sources, and other companies. 

The following are a few examples of our collection and use of information: 

Context

Types of Personal information 

Primary Purpose

Contact Us When you contact us, including when you completed a contact form on our website, we collect your name, email address, phone number, and other details (such as your Company name and address). We use this information to communicate with you, including to respond to your customer service requests, send periodic emails regarding your order or other products and services, and to follow up with you.
Your Use of Our Website We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and information about your device. We use this information to make our website operate. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this information to help detect and prevent fraud. 
Technology on Our Website for Targeted AdvertisingWe may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect information over time and across other websites. Among other things, they may use this information to serve ads tailored to your interests, which may include ads about our products or services. We use this information for purposes of targeted advertising. 

How We Use Information 

We also use information to: 

  • Identify you when you visit our websites. 

  • Improve or create services and products.

  • Conduct analytics.

  • Connect with you (e.g., addressing your requests, inquiries, issues, or feedback). 

  • Market our products or services.

  • Market the products or services of our business partners.

  • Find and prevent malicious, deceptive, fraudulent, or illegal activity (e.g., activities that might harm the rights, property, or safety of our company, users, employees, or others).

  • Find and prevent security incidents. 

  • Enforce our policies and agreements.

  • Debug, find, and fix errors that impair our website and services.

  • Comply with legal or regulatory obligations. 

  • Establish or exercise our rights and defend against legal claims.

  • Serve administrative purposes and manage our relationships.

  • For other reasons with your consent.

How We Share Information 

In addition to the specific situations discussed elsewhere in this Privacy Notice we may share personal information in the following situations: 

  • Affiliates and Acquisitions. We may share information with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share information with that company. 

  • Other Disclosures without Your Consent. We may share information to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your information to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. 

  • Service Providers. We share your information with service providers. Among other things, service providers help us to run our website and provide technical support.

  • Professional Services. We may share personal information with our professional service providers, such as auditors or lawyers.

  • Other Disclosures with Your Consent. We may share your information with third parties when you consent or direct us to. 

Some jurisdictions require us to disclose whether the following categories of personal information are collected, disclosed to third parties for a “business purpose,” “sold” or transferred for “valuable consideration,” or shared for purposes of cross-context behavioral advertising (also known as targeted advertising)(as those terms are defined under applicable law). The table below indicates the categories of personal information we collect and transfer in a variety of contexts. We do not “sell” your personal information for money. 

Category of Personal Information 

Category of Recipients

Disclosures for a 
Business Purpose

Sharing for Targeted Advertising

Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.
  • Affiliates or subsidiaries
  • Data analytics providers
  • Internet service providers
  • Operating systems and platforms
  • Other Service Providers
  • Advertising networks

 

Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Data analytics providers
  • Other Service Providers
 
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad.
  • Data analytics providers
  • Other Service Providers
  • Advertising networks

 

Inferences drawn from any of the information listed above 
  • Data analytics providers
  • Other Service Providers
 

Your Choices

Some jurisdictions give you a right to make the following choices about your personal information:

  • Access. You may request access to your personal information or confirmation that we have information about you. In certain limited cases, you may ask to receive access to your information in a portable, machine-readable form. 

  • List of Third-Party Recipients. You may request a list of specific third parties to which we have disclosed personal information. Please note, some jurisdictions also allow you to obtain a list of the categories of third parties to which we have disclosed personal information. You can find that information in the table above under the How We Share Information section above.

  • Correction. You may ask us to correct inaccurate or incomplete information. Note that we may keep historical information in our backup files as permitted by law. 

  • Deletion. You may ask us to delete your personal information. If required by law, we will grant such a request, but note that in many cases, we must keep your personal information to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes. 

  • Opt-out of Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the check box and saving the setting in the banner when you land on the site. This selection can be changed by clicking the consent preferences link at any time. Note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. We recognize Global Privacy Control (GPC) signals enabled by customers on their browser or browser extension as valid opt-out requests where required by applicable law. Please note that your opt-out preference signal will be applied only to your current browser and device. For more information on GPC, visit Global Privacy Control.

  • Online Tracking. We do not recognize the “Do Not Track” signal. 

  • Promotional Emails. You can stop receiving promotional emails from us by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.

Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny some requests because the law permits or requires us to. We will not discriminate against individuals who exercise their privacy rights under applicable law.

Submitting Requests

You may exercise the above rights by contacting us using the information found in the Contact Information section below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.” 

As required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, email, phone number, company name, and primary service location.

In some circumstances, you may designate an authorized agent to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a written and signed permission which shows that you may act on another’s behalf.

How We Protect Information 

No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect your personal information, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.

How Long We Retain Information

We keep your personal information for only as long as necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information. We also weigh the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can meet those purposes through other means, as well as applicable legal requirements.

Third-Party Applications/Websites

We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.

Changes To This Privacy Notice

We may change our Privacy Notice and privacy practices. New notices will be published on our website. If changes are material, the Privacy Notice that was in place when you submitted personal information to us will generally govern that information unless you consent to the new Privacy Notice. To see when this Privacy Notice was last updated, please refer to the date at the top of the page.  

Contact Information

If you have questions, comments, or complaints on our privacy practices, or if you need to access this Privacy Notice in a different form due to a disability, please contact us. 

HR@flexlogistics.com

Additional Information for California Residents 

California law requires us to disclose the following information on our privacy practices. If you are a California resident, the following disclosures apply to you in addition to the rest of the Privacy Notice.

  • California Shine the Light. If you would like more information on the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing, submit a written request using the information in the Contact Information section above. 

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